[For Japanese Companies] Total Incident Lifecycle Support

Total Incident Lifecycle Support by Specialised Teams in Japan and Thailand

During an incident in Thailand, a timely initial response can be a turning point for the company.
Our expert teams in Japan and Thailand deliver seamless support throughout the entire process, from initial response, digital forensics, and preventive measures.

• Files encrypted by ransomware, halting business operations.
• A fraudulent email impersonating a vendor resulted in unauthorised fund transfers.
• Critical data exfiltration by a former employee was discovered.

When such incidents occur in Thailand, local managers face language barriers and the responsibility to report to Japan headquarters. From initial response to the development of preventive measures, our specialized teams in Japan and Thailand provide full support your company.

Three Key Reasons Why Clients Choose us

1 . Rapid Initial Report to Reassure the Japan Headquarters

In the event of an incident, an accurate understanding of the current situation is the top priority for information security leaders at Japan headquarters. Our team conducts a thorough on-site assessment and supports the preparation of reports in the quality and format required by both Japan headquarters and Thailand management. We enable seamless collaboration with headquarters, even amid confusion and urgency.

2. Root Cause Analysis by Our Bangkok-Based Digital Forensics Specialists

Our dedicated laboratory in Bangkok is equipped with advanced technical capabilities and specialised expertise.

• Recovery of deleted or concealed data.
• In-depth malware analysis.
• Identification of data breach causes and evidence preservation.
• Cybersecurity training programs for recurrence prevention.

3. Trilingual Support in Japanese, English, and Thai

Accurate on-site assessment requires interviews with local staff in Thai, while informed management decisions rely on detailed reports in Japanese and English. Our team handles all languages seamlessly, preventing secondary damage caused by miscommunication.

If you notice anything unusual, contact us immediately.

Effective incident response depends on swift action, so even the slightest suspicious signs should be reported immediately.

Incident Response Flow Diagram

STEP 1: Initial Response (Thailand On-site): Immediate access to and support provided by the digital forensic & incident response team.

STEP 2: Analysis and Reporting (Japan/Thailand): Comprehensive root cause investigation through advanced analysis conducted by an expert team, followed by reporting to the Thailand(Asia regional) management and Japan headquarters.

STEP 3: Remediation and Institutionalisation (Thailand On-site): Business recovery, implementation of recurrence preventive measures aligned with Thailand IT environment, and employee training.

Service Coverage Area

Japan, Thailand, Vietnam, Indonesia, Malaysia, Philippines, Singapore, China (Mainland), Hong Kong, Taiwan, and Australia

Support Framework

[Contact information (for customers in Japan)]

ICMS Solutions Co., Ltd. Corporate Planning Division
E-mail: suishin@icmssol.co.jp
Tel：03-5719-3188